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MyChart ® Epic Systems Corporation

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MyChart Help

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Frequently Asked Questions about MyChart®

Important: If you believe you are experiencing an urgent or life-threatening injury or medical problem, please call your physician, and/or go to the emergency room of a local hospital and/or dial 911. If your question needs a same-day response, please call your clinic.

General Questions

Browsers and Technical Questions

Activation and Logging In

Inactivating MyChart

MyChart Support Options

 


1. Who can use MyChart?

MyChart is currently available to patients throughout Froedtert & the Medical College of Wisconsin outpatient clinics. MyChart is unavailable at clinics in which the electronic medical record is not in use. For specific questions on MyChart availability, please contact the clinic where you receive care.

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2. For which medical situations should I use MyChart?

Use MyChart for non-urgent medical situations such as prescription renewals, requesting non-urgent appointments and obtaining non-urgent medical advice.

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3. Can I view a family member’s (my child, spouse, parent) medical information in MyChart?

You may request access to a family member's information at the clinic. Detailed requirements for family or "proxy" access and the request forms are available on the enrollment page.

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4. Who do I contact if I have a question regarding the use of MyChart?

The MyChart Technical Support Team at Froedtert & the Medical College of Wisconsin can be reached during normal business hours, Monday - Friday.

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5. What if I don’t have an e-mail account?

You will not be able to access MyChart without a valid e-mail account. We suggest you sign up for one before you proceed.

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6. Is my personal health information secure?

Yes, Froedtert & the Medical College of Wisconsin take many precautions and are committed to keeping your personal health information secure. For more information, please see Froedtert & the Medical College of Wisconsin Website Privacy Policy and the MyChart Terms and Conditions.

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7. Why doesn't the MyChart Web site look good on my screen?

Try changing the resolution of your monitor display to 1024 x 768 pixels. Other factors that could influence the display include your choice of browser and color setings.

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8. What are the computer system requirements for MyChart?

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9. Why doesn’t my activation code work, or what if my activation code is expired, or what if I forgot my activation code?

For your security, your activation code automatically expires after 60 days. If your activation code doesn’t work, you have lost your activation code, or your activation code has expired, please send an e-mail to MyChartHelp@mcw.edu. Please include information about the problem, along with your name, address and date of birth. If we have questions about your request, we will send you an e-mail. If we do not have any questions about your request, a new activation code will be mailed to you. Privacy concerns prevent us from e-mailing a new activation code to you.

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10. When I try to activate my account, I cannot get past the Terms and Conditions screen and am sent back to the login page. What is going on?

Above the "MyChart ID" field, there is a link called "these instructions". By clicking on this link, you will be taken to a document with additional information.

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11. When I try to login to MyChart, I get a message telling me “login unsuccessful.” What should I do?

Make sure you do not enter extra spaces in either the MyChart user ID or password fields. Make sure your Caps Lock key is not on when typing your password. (The password field is case sensitive.)

Above the "MyChart ID" field, there is a link called "these instructions". By clicking on this link, you will be taken to a document with additional information.

MyChart may also be unavailable due to planned maintenance on the site. Maintenance is generally performed on alternating Thursdays between 3:00 a.m. and 4:00 a.m.

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12. I forgot my MyChart user ID; how do I find out what it is?

If you cannot remember your MyChart User ID, click on Forgot MyChart ID under the login box on the home page click here. If this does not work, contact the MyChart Technical Support Team describing your problem along with your name, address, telephone number and date of birth.

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13. I forgot my MyChart password; how do I find out what it is?

If you cannot remember your MyChart password, click here to recover your password. If this does not work, contact the MyChart Technical Support Team describing your problem along with your name, address, telephone number and date of birth.

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14. How do I change my MyChart password?

Log into MyChart. From the main menu, click on "Change Password." Follow the directions to change your password.

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15. Will my MyChart password expire?

Your password will not expire. However, if you reset your password for any reason, you will be required to choose a new password. You cannot reuse a MyChart password.

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16. How do I inactivate my MyChart account?

Complete the MyChart Inactivation Form on the MyChart Web site and follow the instructions to submit it.

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17. How do I contact the MyChart technical support team?

For MyChart Technical Support Team, you may either send us an email or call our technical support line during normal business hours.

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