MyChart Terms & Conditions

Effective Date: 08/15/2018

IF YOU BELIEVE YOU ARE (OR A PATIENT FOR WHOM YOU ARE A PROXY IS) EXPERIENCING AN URGENT OR LIFE-THREATENING HEALTH CONDITION GO TO AN EMERGENCY ROOM OF A LOCAL HOSPITAL OR DIAL 911.

 

Please read these Terms & Conditions (these “Terms”) carefully. These Terms are a legal agreement among you (“you” and “your” refer to the patient who enrolls in MyChart, and, as applicable, any other MyChart users, such as Proxy users), Froedtert Health, Inc. (“FH”) and any of the Provider Organizations, as defined below (FH and the Provider Organizations are collectively referred to as “we”, “us” and “our”). These Terms govern your access to and use of the MyChart website, the MyChart App, and other online services which link to these Terms (collectively, “MyChart”). Note that Section XVIII of these Terms requires you and us to resolve disputes on an individual basis and you hereby waive your right to pursue certain claims on a class or consolidated basis. By clicking “ACCEPT” or by accessing or using MyChart, you accept and agree to be bound by these Terms without limitation or qualification and consent to the FH Online Privacy Policy. If you do not agree to these Terms, including the class action waiver in Section XVIII, do not access or use MyChart.

 

FH furnishes MyChart for the patients (and their Proxies) of the following organizations (collectively, the “Provider Organizations”) that use FH’s Epic electronic health record system (“Epic EHR System”):

·         Froedtert Memorial Lutheran Hospital, Inc., Community Memorial Hospital of Menomonee Falls, Inc., St. Joseph’s Community Hospital of West Bend, Inc., Froedtert & The Medical College of Wisconsin Community Physicians, Inc., West Bend Surgery Center, LLC, Froedtert Surgery Center, LLC, Waukesha Surgery Center, LLC, Drexel Town Square Surgery Center, LLC, Menomonee Falls Ambulatory Surgery Center, LLP, Inception Health, LLC, Wisconsin Diagnostic Laboratories, LLC and certain other affiliates of FH (collectively, “FH Affiliates”);

·         The Medical College of Wisconsin, Inc. (“MCW”); and

·         Aspen Orthopedic and Rehabilitation Specialists, S.C. and other organizations that contract with FH for the right to use FH’s Epic EHR System in their healthcare facilities, physician offices and other locations.

 

For more information about FH and the Provider Organizations, please click here.

 

I.             Privacy

 

The information available through MyChart may be protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), and may be protected by HIPAA and other state and federal laws governing the privacy, security and confidentiality of medical records, PHI and other personal information. We strive to keep the PHI available within MyChart confidential. For more information about how we collect, use, disclose and protect the PHI of patients, please review, as applicable, the Joint Notice of Privacy Practice for the FH Affiliates and certain other entities identified in the notice (the “Joint Notice of Privacy Practice”), and the Notice of Privacy Practices for any of the other Provider Organizations.

 

Please also read the online Privacy Policy of FH and the FH Affiliates (the “FH Online Privacy Policy”) to learn about the online information collection, use, and privacy practices associated with MyChart and other websites and online services of FH  and the FH Affiliates linked to the FH Online Privacy Policy. The FH Online Privacy Policy is subject to these Terms.  To the extent of a conflict between the Joint Notice of Privacy Practice, the FH Online Privacy Policy, and these Terms, the order of precedence will be in the following order: the Joint Notice of Privacy Practice, these Terms, and the FH Online Privacy Policy

 

You are solely responsible for any sharing (e.g., via email, text message, or other communication methods) of your MyChart account and the information available through MyChart, intentionally or unintentionally, to other people or other entities, including health care providers and outside vendors of mobile applications or other products and services.

 

II.            Relationship of MyChart to Your Medical Record Information

 

MyChart is a communication tool offered to you only as a convenience.  You may receive messages, test results, and other communications through MyChart.  MyChart provides online access to a portion of the patient electronic medical record stored in our Epic EHR System; the entire patient medical record is not available through MyChart. Access to the complete patient medical record may be requested through the procedure described in, as applicable, the Joint Notice of Privacy Practice or the Notice of Privacy Practices for any other Provider Organizations, as applicable.

 

Any messages you send to us in MyChart may be routed to an appropriate person for handling, and someone other than the patient’s physician may be involved in addressing requests.  The message and response may become part of the patient medical record.

 

III.           MyChart Enrollment and User Account Activation

 

When you initially enroll in MyChart, you will have the opportunity to create a personal login name (called MyChart ID) and a password.  Anyone with access to your login name and password would be able to access confidential medical information, read your messages, and send new messages as if that person were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that its security has been compromised. You may change your password at any time.  We shall not be liable or responsible for any damages that result from your failure to keep your password secure. You are responsible for all activity in your MyChart account.

 

As part of activating your MyChart account, you are required to provide us with a valid email address and to update this address if you change your email account. You will receive email messages notifying you that new information is available in your MyChart account. The notification that new information is available by accessing MyChart may be information that you would not want others to know and ordinary email messages are not encrypted and secure. Please take this into account when providing an email address or using MyChart.

 

You may be able to access information from us as well as information from other healthcare organizations when you sign in to your MyChart account. We only agree to provide you with access to information stored in FH’s Epic EHR System, subject to these Terms. You agree that we are not responsible for any information made available by other healthcare organizations, including information made available to you because you have signed up for an Epic MyChart account through other healthcare organizations or because such other healthcare organizations may participate in services involving the use of single sign on features via MyChart.

 

IV.          Consent to Electronic Communications

 

By creating an account, you consent to receive electronic communications from FH and the Provider Organizations (e.g., via email, via MyChart secure messages, or by posting notices to MyChart). These communications may include notices about your account and are part of your relationship with us. We (including our employees, providers, agents and contractors), may send messages to you through MyChart, and may send messages to your personal email account to tell you that you have a MyChart message. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, any requirement that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy.

 

You agree that we may use all telephone numbers you provide to us to communicate with you by telephone (including cell phone) regarding your account, appointment reminders, bill payment reminders, debt collection efforts and other information and marketing messages. Further, by clicking “ACCEPT,” you confirm that any telephone number provided is your telephone number, and you authorize us to contact you with marketing and other information by calling you at the telephone number(s) you have provided.

 

V.            MyChart Access Right and Prohibited Uses

 

FH hereby grants you a limited, revocable right to make personal use of MyChart only to access information stored in FH’s Epic EHR system for use in the United States of America in accordance with these Terms.  This right expressly excludes and you shall not:

 

·         Make any reproduction, duplication, sale, resale, or other commercial use of MyChart;

·         Make any derivative of MyChart;

·         Collect email addresses, health information, or other information about other users (except that a proxy may collect information about the patient);

·         Conduct any data mining (or conduct any other data extraction for commercial or other non-personal use);

·         Upload, transmit or capture any data or other content of any type (including messaging) that infringes upon, misappropriates or violates the rights of any other person;

·         Log on as and pretend to be another person;

·         Send or receive harmful, unlawful, threatening, or hateful content or engage in other action that could hurt other persons (as determined by us in our sole discretion);

·         Take actions that hurt or could hurt the MyChart site, interfaces, or mobile or other devices; or

·         Use MyChart to engage in any unlawful activities.

 

MyChart may not always be available to you due to system maintenance, back-ups, or other reasons. Access is provided on an “as is available” basis and you are not guaranteed access at any particular time.

 

VI.          Additional Terms Associated with Telehealth Services Through MyChart

 

If a healthcare provider has elected to make telehealth services available through MyChart’s Video Visit and/or eVisit features, by accepting these Terms, you are hereby consenting to  clinical services being delivered via telehealth from providers who are located at sites that are remote from the patient. Video Visits and eVisits are a type of “telemedicine” or “telehealth” service.  As with any medical procedure, there are potential risks associated with the use of telemedicine or other forms of telehealth services, which may include, without limitation, the following:

 

§  Delays in medical evaluation and consultation or treatment may occur due to deficiencies or failures of the telehealth technology, or miscommunications between you and the healthcare provider;

§  Security protocols could fail, causing a breach of privacy of personal medical information.

§  Lack of access to the patient medical records or other information, which could result in negative health outcomes (e.g., adverse drug interactions or allergic reactions); and

§  Inability to perform an in-person examination, which could result in negative health outcomes.

 

Providers may include primary care physicians, specialists, and/or subspecialists.  The information provided to providers via Video Visits and eVisits may be used for diagnosis, treatment, follow-up and/or education, and may include live two-way audio and video and other materials (e.g., medical record information).  The scope of the clinical services delivered via Video Visits and eVisits will be at the sole discretion of the provider who is interacting with the patient, with no guarantee of diagnosis, treatment, or prescription. The provider will determine whether or not the condition being diagnosed and/or treated is appropriate for a telemedicine encounter via MyChart.

 

In addition, the following consents and terms apply to users receiving clinical services via MyChart who are listed in the states listed below (to the extent applicable):

 

§  Connecticut: The patient’s primary care provider may obtain a copy of the patient’s records from the telemedicine consultation.

§  Kentucky and Nebraska: The patient has the right to be informed of any party who will be present during the telemedicine service. The patient can exclude anyone from being present and the patient can object to the videotaping of the consultation. In addition, the patient has the right to request an in-person consult immediately after the telemedicine service and the patient will be informed if such consult is not available.

§  Tennessee: The patient may request an in-person assessment before receiving the telemedicine service.

§  Vermont: The patient may request an in-person consultation and will receive one upon request immediately or within a reasonable time after the results of the initial consult.

 

By clicking “ACCEPT” or by accessing or using MyChart, you acknowledge and accept the risks identified above and the terms associated with the receipt of clinical services via MyChart and the patient gives the patient’s informed consent to receive clinical services under the terms described herein. 

 

VII. MyChart is not for Emergencies or Urgent Matters

 

MyChart should never be used for emergent or urgent matters. The anticipated turnaround time for response to electronic messages is two business days, but could be longer.   

 

If the patient’s provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers to facilitate a timely response to your request. In addition, a provider may send the patient messages via MyChart. It is the patient’s responsibility to monitor these messages and respond in an appropriate manner.

 

VIII.        Proxy Access for Persons Involved in Your Care

 

The patient may designate another person involved with the patient’s care, called a “Proxy”, to receive the patient’s information in MyChart.  A parent or legal guardian may obtain Proxy access to a minor patient’s MyChart account prior to the patient's 12th birthday. The Proxy will be able to access the patient’s MyChart account and all of the information in the account, including the ability to download, print, email and provide access to the information to others. If the patient has a Proxy, the Proxy must agree, and the patient (other than minor patients) must complete enrollment and consent forms permitting such access from time to time.

 

MyChart access to a minor patient’s records is only available to the minor’s birth parents or individuals with legal guardianship. If a parent or legal guardian has Proxy access to a minor patient’s MyChart account prior to the patient's 12th birthday, the MyChart account will be automatically deactivated and the Proxy access will automatically terminate on the patient’s 12th birthday.

 

If the Proxy's legal relationship with the patient changes, please notify  your provider. We reserve the right to revoke Proxy access at any time for any reason.

 

By signing a Proxy designation form, an adult patient authorizes us to provide access to the patient’s information in MyChart to the person (18 years or older) that the patient listed. The patient understands that the information in MyChart is obtained from the patient’s electronic medical record in our Epic EHR System and may include information from any providers or third parties. The patient authorizes us to provide the patient’s Proxy with access to any of the patient’s information available through MyChart, including, if applicable, information related to the diagnosis and treatment of mental illness, developmental disabilities, sexually transmitted diseases, HIV test results, genetic testing results and substance use disorders.

 

The term of the Proxy authorization for an adult patient begins on the date of the patient’s signature on a Proxy designation form. The term of the Proxy authorization for a minor patient under the age of 12 begins when a parent or legal guardian acting as a Proxy activates the patient’s MyChart account. The term continues until we terminate the Proxy, you terminate the Proxy by revoking the authorization through the patient’s MyChart account settings or on a minor patient’s 12th birthday. If the patient revokes this authorization, the applicable Proxy’s access to MyChart will end. However, the patient’s revocation will not affect any releases of information that were made prior to processing the revocation request in reliance on these Terms.

 

IX.           Information Does Not Constitute Medical Advice

 

FH and the Provider Organizations assume no responsibility for how you use the information you obtain from MyChart. You should consult with a physician or other health care provider regarding the patient’s condition and how the information you can view and receive through MyChart may or may not be complete or how information available through online links in MyChart may or may not apply to you. Therefore, you acknowledge that MyChart should not be used to make healthcare decisions or diagnosis and FH and the Provider Organizations shall not be liable to you for any personal injury or death arising from your use or misuse of MyChart or any information or content therein.

 

The patient should never change or stop any course of treatment prescribed by the patient’s physician without first consulting him or her.  Always seek the advice of the patient’s physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on MyChart, including a third-party website link.

 

X.            Restriction/Termination of Access to MyChart

 

We reserve the right to restrict or terminate access to MyChart at any time for any reason. Without limiting the foregoing, if your use of MyChart violates these Terms, we may permanently terminate your access to MyChart.  We will also inactivate a MyChart account after we become aware of the patient’s death.

 

XI.           Restrictions on Use and Ownership

 

MyChart and any content made available for download through MyChart are owned by us, Epic Systems Corporation and other third-party licensors and providers and protected by U.S. and foreign copyright, trademark and other intellectual property laws.

 

The names of FH and the Provider Organizations and their associated corporate logos, are the trademarks and service marks of FH or the Provider Organizations. All other trademarks, service marks, and logos used in MyChart, including, but not limited to, MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on MyChart should be construed as granting any license or right to use any trademark, service mark, or logo displayed on MyChart without the owner’s express permission. MyChart® is a registered trademark of Epic Systems Corporation.

 

XII.         Accuracy and Integrity of Information

 

Although we attempt to maintain the accuracy and integrity of data available through MyChart, we make no guarantees whatsoever as to the accuracy or integrity of MyChart data. It is possible that MyChart could include typographical errors, inaccuracies or other errors. Information contained on MyChart may be changed or updated without notice. If an inaccuracy is identified, you should inform us so that it can be corrected.

 

XIII.        Security

 

The security of your information is important to us. We have implemented and maintain reasonable technical, physical and administrative security measures intended to protect against unauthorized use, disclosure, alteration or destruction of information available through MyChart. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from MyChart. Without limiting the foregoing, we cannot be held responsible for unauthorized access to your information resulting from:

·         Your not logging out of MyChart;

·         The loss or theft or your MyChart account password;

·         Your downloading, printing or sharing information from MyChart;

·         Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security;

·         Unauthorized disclosure though third-party online programs, software applications, and mobile applications that you authorize to be interfaced to MyChart;

·         Unauthorized disclosure by a person or company to which you email, text, or otherwise transmit information, or by an individual or entity which you permit to collect information from MyChart; or

·         Other events outside our control.

 

XIV.        Links and Interfaces to Third-Party Products and Services

 

You may link or interface MyChart to online websites, software, mobile applications and other online products and services offered by third-party companies that we do not control. When you access MyChart from a third-party product or service that does not contain our logo and that requires you to provide your MyChart credentials, you are outside of MyChart.  You will not necessarily be notified by MyChart when you are leaving MyChart.  We are not responsible for these third-party products and services and are not liable for the third-party companies’ acts and omissions.

 

MyChart may provide links or interface with products and services of third-party companies that we have made arrangements with to offer you services to help you manage the patient’s health or to take and fulfill orders when you purchase items or materials from us. These third-party products and services may be co-branded, meaning that they display the MyChart logo and the logo of the third-party company, but they are owned and controlled by the third party.

 

MyChart also may provide links to or interface with third-party online products and services with which we have no business relationship with the third-party that controls the product or service and a link or interface is provided only as a convenience to you.

 

We make no representations or warranties whatsoever about any mobile applications or other third-party product or service described in this Section or any advertisements on MyChart. We are not responsible for the acts or omissions of these third-party companies or how they use and disclose information about you. The third-party products and services are independent from MyChart.  When you use the links in MyChart to access third-party products or services or access, request or save your information though products and services interfaced with MyChart, you do so entirely at your own risk.

 

We have no control over the content on third-party products or services and do not endorse or accept any responsibility for the content or your use of the products or services. We would like to hear from you if you find any product or service linked to within MyChart or any product or service interfaced with MyChart objectionable.

 

We disclaim all representations and warranties as to the security or privacy of any data you provide to any third party. We do not ensure the security of communications not under our control, including your sharing of information with other health care providers or access to your MyChart account by third-party companies which you permit.

 

Please read any terms of use and conditions and privacy policies or related information presented to you in relation to third-party products and services. Only the third parties’ terms of use and privacy policies will apply to your use of their products and services and the third parties’ use of the patient’s information. The third-party products and services are not governed by the Joint Notice of Privacy Practice or the FH Online Privacy Policy.

 

XV.         Indemnification

 

You agree to indemnify and hold harmless FH and the Provider Organizations and each of our respective employees, providers, agents and contractors, from and against any and all actions, causes of action, suits and other third-party claims (collectively, “Claims”) and any liabilities, damages, costs and expenses (including, without limitation, reasonable attorneys' fees and legal costs) and other losses (collectively, “Losses”) arising out of or relating to: (1) your access to and/or use of, your inability to use, or your reliance upon, MyChart or any third-party products and services available through links in MyChart or interfaces to MyChart; (2) your download, use or transmission of information in MyChart, directly or indirectly, or your consent to permit a third-party to download, use or transmit the information; and/or (3) your breach of these Terms or any applicable law. You agree to promptly notify FH at the address in Section XXII below of any third party claims and cooperate with FH and the Provider Organizations in defending such claims). You further agree that FH (or a Provider Organization designated in a written notice to you by FH) shall have control of the defense or settlement of any Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and FH or any Provider Organization. This indemnity shall survive the expiration or earlier termination of these Terms.

 

XVI.        Disclaimer

 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MYCHART AND ITS CONTENT AND ALL RELATED SERVICES FURNISHED TO YOU BY FH AND THE PROVIDER ORGANIZATIONS ARE PROVIDED "AS IS" AND “AS AVAILABLE” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, FH AND THE PROVIDER ORGANIZATIONS DO NOT WARRANT THAT MYCHART WILL BE UNINTERRUPTED OR ERROR FREE; OR THAT ANY DEFECT OR ERROR WILL BE CORRECTED; OR THAT MYCHART WILL BE SECURE AND FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT ANY CONTENT PROVIDED THROUGH MYCHART WILL BE CURRENT OR ACCURATE; OR THAT A PARTICULAR PRODUCT OR SERVICE YOU SEE ON MYCHART WILL BE AVAILABLE TO YOU. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF MYCHART, ALL MYCHART-RELATED SERVICES, AND YOUR USE OF ANY THIRD-PARTY PRODUCTS OR SERVICES INTERFACED OR LINKED TO MYCHART.

 

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY FH OR ANY PROVIDER ORGANIZATIONS SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES ON MYCHART TO SPECIFIC THIRD-PARTY COMPANIES OR THIRD-PARTY PRODUCTS OR SERVICES DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY US. 

 

XVII.      Limitation of liability

 

FH AND THE PROVIDER ORGANIZATIONS (COLLECTIVELY, THE “MYCHART PARTIES”) ARE NEITHER RESPONSIBLE NOR LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO MYCHART, MYCHART-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN MYCHART, AND/OR ANY THIRD-PARTY PRODUCTS OR SERVICES LINKED TO MYCHART, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

IF APPLICABLE LAW PROHIBITS THE DISCLAIMER OF DIRECT OR ANY OTHER CATEGORY OF DAMAGES, THE MYCHART PARTIES’ AGGREGATE LIABILITY TO YOU FOR SUCH DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS SHALL BE LIMITED TO THE AMOUNTS PAID BY YOU TO ACCESS OR USE MYCHART IN THE THREE (3) MONTHS PRIOR TO THE EVENTS GIVING RISE TO ANY CLAIM, OR, IF NO SUCH PAYMENTS HAVE BEEN MADE BY YOU TO ACCESS OR USE MYCHART, THEN FIFTY U.S. DOLLARS ($50).

 

XVIII.     Waiver of Right to Pursue Class Action Claims

 

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM FH OR ANY PROVIDER ORGANIZATION.

 

YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR MYCHART IS PERSONAL TO YOU AND FH AND ANY APPLICABLE PROVIDER ORGANIZATION. AS SUCH, YOU AGREE TO ONLY RESOLVE DISPUTES WITH FH AND ANY PROVIDER ORGANIZATION ON AN INDIVIDUAL BASIS, AND WAIVE ANY RIGHT TO PURSUE ANY CLAIMS ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST FH AND ANY PROVIDER ORGANIZATION ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.

 

XIX.        International Use

 

MyChart is intended for use in the United States of America only. All matters relating to MyChart are governed by the laws of the State of Wisconsin in the United States of America. If you visit MyChart or contact us from outside of the United States of America, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States of America; and (ii) by using MyChart or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States of America in accordance with these Terms. 

 

XX.         Changes to these Terms

 

We reserve the right to make changes to these Terms at any time. Please check back from time to time to ensure that you are aware of any changes to these Terms. We will indicate the changed Terms’ effective date at the top of this page. Your continued use of MyChart after changes have been posted indicates your consent to any changed Terms. If you do not agree to the changed Terms, you should immediately terminate your use of MyChart.

 

XXI.        Miscellaneous

 

       Entire Agreement. These Terms are the entire understanding of you and us with respect to the subject matter of these Terms.

       Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of FH or any Provider Organization to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

       Severability. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms to the minimum extent required by law, and shall not affect the validity and enforceability of any remaining provisions.

       Governing Law and Venue. These terms and conditions are governed by Wisconsin law without regard to its principles of conflicts of law. If any version of the Uniform Computer Information Transactions Act (UCITA) is enacted as part of Wisconsin law, that statute shall not govern any aspect of these Terms. Any dispute between you and us shall be resolved on an individual basis in the state or federal courts of the State of Wisconsin and the United States, respectively, sitting in Milwaukee County Wisconsin.

 

XXII.       Contact Information

 

If you have a question or concern about information that is in MyChart or how it is being used or shared, please contact us at the email address or phone number below.

 

MyChart Technical Support

Email: mycharthelp@mcw.edu

Phone: (414) 777-0900